We know you depend on Equip and we depend on you. Contact us, tell us what is wrong, and we will do what we can to make it right.
1. Email us (firstname.lastname@example.org) your issue with proof of purchase, detailed descriptions, and photos of damages.
2. You will be contacted by an Equip team member for more information.
3. If an exchange or return is necessary, we will send you a replacement or accessory at no charge.
Refunds are only available within 30 days of purchase. If an exclusive pattern hammock is unavailable for replacement we reserve the right to replace that hammock with a substitute pattern based on availability.